Topic: Anyone have problems with buydoujin.com?
I decided to try buydoujin.com because I know a lot of people here use it. I preordered 3 Reitaisai 14 albums with EMS (3-6 day) shipping to USA.. On 5/15 they sent me a ship confirmation with a tracking number. I went to the Japan Post EMS website to track the package, but the site tells me that the tracking number is invalid. It's now nearly 4 weeks later and nothing has arrived.
I sent 3 emails to the buydoujin. One was a contact form submission, one was a direct email, and the other was through a PayPal dispute inquiry. I have not gotten a response at all. The site claims to provide English support, but I wonder if that's really the case. I have now escalated the PayPal dispute so they will look it over and hopefully give me a refund.
Is this a typical experience? It seems extremely odd for a business to behave like this. Does anyone perhaps know an operator of the site and can talk to them on my behalf?